TO USE SMS, YOU MUST OBTAIN YOUR OWN TWILIO NUMBER

Below are the instructions to get started

Why is this happening?

Phone carriers are clamping down on people using sms for spamming, which ruins it for the rest of us that use it to communicate with our leads and clients.

They have imposed new rules, which will now requires each business to have their own registered number if they are using SMS.

Since the beginning we have provided an SMS number for all of you, but this will no longer work with the new requirements.

Having your own number has its own benefits, including better delivery rates.

What you need to do..

Follow the guide below to get your own Twilio number, and then send us the information we need to do the full integration for you.

Once the integration is complete, you will no longer be charged by us for SMS, it will be between you and Twilio.

‍The guide below will walk you through signing up

What Happens if I Don't Get Approved?

Many will still get denied SMS numbers due to being in Credit Repair. This is the reason we created the "Credit Tracker" mobile app for your leads and clients which has built-in live 2 way messaging just like SMS, but free.

So if you don't get approved, at least you have a backup solution for communication.

Learn More About Credit Tracker App

STEP-BY-STEP GUIDE FOR TWILIO

There is not much you have to do, we are just being very detailed so its easy to follow

STEP 1

Create a Twilio Account and Number

This number will ONLY be used for SMS inside DisputeFox.

Your normal business phones and any other Twilio numbers you may already have in use, will stay the same as they are now, and this new number will not be used for anything other than DisputeFox SMS.

Additionally, you will no longer have to pay us for sms usage, its between you and Twilio now.

TOLL FREE VS LOCAL NUMBERS

When you first signup, Twilio will give you a default TOLL FREE number which will NOT WORK for SMS.

You want a LOCAL area code, so click "Buy a Number" from the left menu.

‍(Under Manage Numbers / Manage / Buy a Number)

Once you have found the number you want, you can then proceed with the steps below.

Click Here to Signup

STEP 2

Configure Number

Once you have your number, click on "Phone Numbers" then "Manage" then "Active Numbers" in the left navigation

Then just click on your new phone number to get to the configuration page

STEP 3

Messaging Config

Scroll down on the "Configure" page to the section called "Message Configuration"

Ignore the "Voice Configuration" section

Change the long dropdown called "Configure With" to this option (if not already selected)...
"Webhook, TwiML Bin, Function, Studio Flow, Proxy Service"

STEP 4

Webhook

Right below the "Configure With" from previous step, is a dropdown called "A Message Comes In"

Change that dropdown to this option (if not already chosen)...
"Webhook"

STEP 5

Enter our URL

On that same row (highlighted above) you will need to add a website link in the "URL" box shown above

Copy and paste this purple link below into the Twilio "URL" box shown above...
https://secure.disputeprocess.com/TwilioServlet

You can ignore the next row (Primary Handler failes)

STEP 6

Choose HTTP Post

The final step in this section is to make sure the "HTTP" dropdown has this chosen...
"HTTP POST"

And of course SAVE when you are done

STEP 7: A2P 10-DLC REGISTRATION

Now you will need to complete a mandatory campaign registration process inside Twilio

Not a lot is known about why they approve some and deny others, but we have gathered some feedback from those that did get approved, to assist you with your application.

STEP 8

Start of Campaign Registration

Here you will choose the options shown in the image above

Once you submit after agreeing to the terms, it will take several minutes for it to complete, so just wait it out until you get an approved message or if they need up to 1 week to futher verify your company

STEP 9

Wait for Submission Approval

After submitting the previous step, you will arrive here at the waiting page

This may take anywhere from 5-15 minutes, so just wait it out until you get a message of success or one saying they need to take time to verify your business information (can take up to 7 days sometimes)

STEP 10

Brand Approval

If you are approved, you will see this summary screen

Nothing you need to do here, just hit "Continue"

If you do not get this screen, that means they have to review your account in more detail which can take several days, up to a week

STEP 11

Creating the A2P Campaign

For the "Available A2P Campaign Use Cases" dropdown, select "Low Volume Mixed" option

STEP 12

Campaign Continued...

For "Messaging Service", choose "Create New Messaging Service"

Campaign Description must not contain anything about sales or credit repair, be generic like the example in the image above

For "Sample Messages", again, no credit repair or sales, just keep it short, simple, and all about Account Management, Updates, Support Questions, etc..

STEP 13

(details coming soon)

Details coming soon

A2P INSTRUCTIONS

Once you have your new number (make sure its NOT a toll free number), then inside twilio they will ask you to complete whats called the "A2P 10-DLC Registration process" for that chosen number
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Inside Twilio, you click on your new number and look for the "Campaign Registration" as shown in the above image, and here are the tips for completing it..

1. You will need a web form on your website (like our free consultation one), that HAS to have a required checkbox that says something like "I agree to receive email and SMS communications from (company name)" as they will go and look at your website to check for that. You can get your web form from DisputeFox under Settings / Web Forms, then click the "add to website" button for the "Free Consultation" one, and add the "Option 1" code to your website.
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2. When they ask for your Company Name, Address and LLC information, it has to be a 100% PERFECT MATCH to the local state business lookup website as they will check it.
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3. When providing example SMS messages, you ONLY give them things like "Hello client, you have a new invoice ready to view in your secure portal" or "Your progress report is ready to be viewed" etc.. ONLY talk about client management (NEVER mention anything to do with sales or marketing and don't mention anything about "Credit Repair" or "Credit Report" etc..)
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4. Any multiple choice or checkbox list questions they have, only choose the minimum or lesser of the options.
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The main thing is to avoid anything to do with marketing or sales with credit repair and do not mention the word "credit repair" in any examples you give them.
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SMS examples should focus on things like "Managing your account" "new invoice is ready for you" type of messages

The approval process once submitted can take a few days or up to a week, depending on how busy they are.

Once approved, you can continue with Step 8 Below, and if not approved, you can always have leads and clients install the "Credit Tracker" mobile app already inside your DisputeFox account which has live 2-way messaging already included with your logo and zero cost.

STEP 8

Locate your account ID and number

**ONLY Do This After You Are Approved for A2P**

On the homepage of your Twilio account, near the bottom you will see a section called "Account Info".

There you will see 3 items that we need to integrate your new number to your DisputeFox account.

You MUST UPGRADE your Twilio account from Trial to LIVE before sending us your info.

(CANNOT still be in the "Trial Account" status)

Copy each item shown in the screenshot below and paste them into the Twilio form inside your DisputeFox Account (follow the instructions on Final Step to the right here)

FINAL STEP

When all of this is complete, login to your DisputeFox account, and go to...

Settings

then..

Email / SMS / Zapier

then..

SMS Configuration

then..

"Add New Twilio Config"

Button

Once there, copy and paste the 2 ID Numbers and your new Twilio phone number in to the form, and submit.

Now you are LIVE!

Credit Repair Software - All-In-One Credit Dispute System with CRM, Metro2, Apps & More

SMS Action Required!

STEP-BY-STEP GUIDE FOR TWILIO