TO USE SMS, YOU MUST OBTAIN YOUR OWN TWILIO NUMBER

Below are the instructions to get started

Why is this happening?

Phone carriers are clamping down on people using sms for spamming, which ruins it for the rest of us that use it to communicate with our leads and clients.

They have imposed new rules, which will now requires each business to have their own registered number if they are using SMS.

Since the beginning we have provided an SMS number for all of you, but this will no longer work with the new requirements.

Having your own number has its own benefits, including better delivery rates.

What you need to do..

Follow the guide below to get your own Twilio number, and then send us the information we need to do the full integration for you.

Once the integration is complete, you will no longer be charged by us for SMS, it will be between you and Twilio.

‍The guide below will walk you through signing up

STEP-BY-STEP GUIDE FOR TWILIO

There is not much you have to do, we are just being very detailed so its easy to follow

STEP 1

Create a Twilio Account and Number

This number will ONLY be used for SMS inside DisputeFox.

Your normal business phones and any other Twilio numbers you may already have in use, will stay the same as they are now, and this new number will not be used for anything other than DisputeFox SMS.

Additionally, you will no longer have to pay us for sms usage, its between you and Twilio now.

TOLL FREE VS LOCAL NUMBERS

When you first signup, Twilio will give you a default TOLL FREE number which will NOT WORK for SMS.

You want a LOCAL area code, so click "Buy a Number" from the left menu.

‍(Under Manage Numbers / Manage / Buy a Number)

Once you have found the number you want, you can then proceed with the steps below.

Click Here to Signup

STEP 2

Configure Number

Once you have your number, click on "Phone Numbers" then "Manage" then "Active Numbers" in the left navigation

Then just click on your new phone number to get to the configuration page

STEP 3

Messaging Config

Scroll down on the "Configure" page to the section called "Message Configuration"

Ignore the "Voice Configuration" section

Change the long dropdown called "Configure With" to this option (if not already selected)...
"Webhook, TwiML Bin, Function, Studio Flow, Proxy Service"

STEP 4

Webhook

Right below the "Configure With" from previous step, is a dropdown called "A Message Comes In"

Change that dropdown to this option (if not already chosen)...
"Webhook"

STEP 5

Enter our URL

On that same row (highlighted above) you will need to add a website link in the "URL" box shown above

Copy and paste this purple link below into the Twilio "URL" box shown above...
https://secure.disputeprocess.com/TwilioServlet

You can ignore the next row (Primary Handler failes)

STEP 6

Choose HTTP Post

The final step in this section is to make sure the "HTTP" dropdown has this chosen...
"HTTP POST"

And of course SAVE when you are done

STEP 7

Locate your account ID and number

On the homepage of your Twilio account, near the bottom you will see a section called "Account Info".

There you will see 3 items that we need to integrate your new number to your DisputeFox account.

You MUST UPGRADE your Twilio account from Trial to LIVE before sending us your info.

(CANNOT still be in the "Trial Account" status)

Copy each item shown in the screenshot below and paste them into the Twilio form inside your DisputeFox Account (follow the instructions on Final Step to the right here)

FINAL STEP

When all of this is complete, login to your DisputeFox account, and go to...

Settings

then..

Email / SMS / Zapier

then..

SMS Configuration

then..

"Add New Twilio Config"

Button

Once there, copy and paste the 2 ID Numbers and your new Twilio phone number in to the form, and submit.

We will take care if it from there!

WHAT HAPPENS NEXT?

If it works right away, then great, but you might get flagged to complete their "A2P" registration. If that happens, just let us know and we can provide some information on the process.

Credit Repair Software - All-In-One Credit Dispute System with CRM, Metro2, Apps & More

SMS Action Required!

STEP-BY-STEP GUIDE FOR TWILIO

WHAT HAPPENS NEXT?